Jumbo Rummy is a Brand new Rummy Game of Jumbo Rummy Private Limited. Jumbo Rummy is India’s fastest-growing online Rummy platform, providing best-in-class gaming experience to all its users. We have the most diverse community of rummy players in India. Our aim is to give every player a premium and hassle-free rummy-playing experience on our website, android and iOS app. Our games are designed in a manner that anybody can play without facing any difficulties.

Contact Us :
Mail : Jumborummy@gmail.com

Jumbo Rummy is an online platform offered by Jumbo Rummy IT Services Private Limited (hereinafter referred to as “Jumbo Rummy”, or “We” or “Us” or “Our”) that enables users (“You”) to play Rummy online. These Terms of Service for Jumbo Rummy (“Terms”) along with Jumbo Rummy’s Privacy Policy (“Privacy Policy”), and Fair Play Policy (“Fair Play Policy”) govern the relationship between You, and Us. The Terms, Privacy Policy, Fair Play Policy, and the cumulative set of Game Rules (defined below) (together, “Platform Policies”) form a binding legal agreement between You and Jumbo Rummy, on the basis of which You may visit, access, or use the Jumbo Rummy product, website, mobile applications, and related services (“Services”).

Your use of the Services indicates Your acceptance of the Platform Policies and hence You are advised to read the Platform Policies carefully before using Our Services. If You do not accept any part of the Platform Policies or any subsequent modification therein, You must stop accessing or using Our Services.

We reserve the right to periodically review, update, or otherwise modify any part of the Platform Policies at Our sole and absolute discretion, and accordingly, You are advised to keep Yourself updated on the latest versions of the Platform Policies. We will provide You with notice of any material modification to the Platform Policies, and Your continued access and use of the Services after such notification shall constitute consent to the modified Platform Policies.
In the event where one or more of the terms hereunder are determined to be invalid or unlawful for any reason, by a competent judicial or quasi-judicial authority in India, the validity or enforceability of the remaining terms will not be affected and the same will be valid and binding on You and all other users.

Definitions
1.1 “Applicable Law (s)” means all applicable statutes, enactments, laws, ordinances, treaties, conventions, protocols, bye-laws, rules, regulations, guidelines, notifications, notices, and/ or judgments, decrees, injunctions, writs or orders, instructions, decisions of any court or and awards or other requirements or official directives of any governmental authority, in any jurisdiction, as may be applicable to the relevant person.
1.2 “Bank Account” means a financial account maintained with a Banking Company or a financial institution and shall include a wallet maintained with an entity authorized by the Reserve Bank of India.
1.3 “Banking Company” means a banking company as defined under section 5(c) of the Banking Regulation Act, 1949.
1.4 “Barred States” means any state in the territory of India where online gaming has been prohibited under Applicable Laws.
1.5 “Cash Games” mean Games involving a financial stake, as determined by the participants of that Game, in accordance with the Game Rules.
1.6 “Communication Feature” means the in-game feature that enables users to interact with each other during a Game.
1.7 “Deposit Segment” means the segment of the RC Account to which the money deposited by a user is credited.
1.8 “Discounts” shall include any GameCash, FreeCash, variable discounts, prizes, or any other incentives (such as GameCash, FreeCash) that may be provided by Jumbo Rummy, at its discretion, as a part of the promotional measure that shall be adjusted against the Service Fee chargeable from the User in such manner as may be prescribed under these Terms.
1.9 “FreeCash” is an incentive provided by Jumbo Rummy at its discretion, as a part of the promotional measure that is first attributable against the Service Fee charged by Jumbo Rummy in respect of a particular Cash Game.
1.10 “Game(s)” means the game of Rummy offered on Jumbo Rummy and shall include the various formats and variations of Rummy available on Our Platform.
1.11 “GameCash Segment” means the segment of the RC Account to which GameCash and any amount under any other promotional offer on the Platform are credited to a User for adjustment against Service Fee.
1.12 “Game Rules”, for each Game, means the rules and regulations applicable to a Game which are accessible on the Platform.
1.13 “Platform” means the Jumbo Rummy website and related mobile applications on which Games are made available to users in different formats and variations.
1.14 “Platform Policies” mean the Terms, Privacy Policy, and Fair Play Policy of Jumbo Rummy and the cumulative set of Game Rules for each game.
1.15 “RC Account” means the user account maintained with Jumbo Rummy, which enables users to play games and deposit and utilize funds on the Platform.
1.16 “Refund” means the reversal of the amounts (such as Service Fee, buy-in, or any other amount, as the case may be) paid by a User to play a Cash Game, to such User’s RC Account.
1.17 “Service Fee” means the fee charged by Jumbo Rummy means the fee charged by Jumbo Rummy from each user on every gameplay. The term “Commission” or “Platform Fee” can be used interchangeably with “Service Fee” and shall have the same meaning as assigned to “Service Fee”.
1.18 “Terms” mean the Terms of Service of Jumbo Rummy.
1.19 “Withdrawable Balance” means the amount in the Withdrawable Segment.
1.20 “Withdrawal/Withdraw” means the transfer of all or part of the Withdrawable Balance to a designated Bank Account of a user, upon specific instructions by that user to Jumbo Rummy to initiate such transfer.
1.21 “Withdrawal Request” means a request by the user on the Platform to initiate Withdrawal.
1.22 “Withdrawable Segment” means the segment of the RC Account to which the winnings of users from the Cash Games are credited, less the applicable Service Fees and other levies/deductions.

Who may use Our Services
2.1 Our Services are not intended for or offered to any person below the age of eighteen (18) years, or persons who are resident in or access the Platform from, any of the Barred States. We have the right to control the access to Our Services at all times, in any State in India, and reserve the right to update the list of Barred States.
2.2 If You are below the age of eighteen (18) years or a resident or located in any of the Barred States, You may not access and use Our Services. In case You do, You shall be solely responsible for any legal actions that may ensue from such use of Our Services. We reserve the right to request proof of age and geolocation at any stage of Your access and use of Our Services to verify that persons below the age of eighteen (18) years or residing or located in Barred States are not using the Service. We may exclude a person from using Our Services where We suspect that such person using the Service is under-age and he/she fails to provide Us with a valid proof of age or is located in a Barred State.
2.3 If You are not legally competent to individually enter into Indian Rupee transactions through banking channels in India and/or are accessing the Services from a Barred State, You are prohibited from participating in Cash Games on Our Services. In the event of such violation, Your participation in Cash Games will be deemed to be in breach of the Platform Policies and You will not be entitled to receive any prize that You might win in such Cash Games.
2.4 We may terminate Your access and use of the Services when We become aware of or are of the opinion, at Our sole discretion, that Your use and access of Our Service is in violation of the Platform Policies.

Usage of Our Services
3.1 Jumbo Rummy allows You to play the game of Rummy online mobile application which can be downloaded and installed from our website www.JumboRummy.com and/or the Apple App Store.
3.2 Rummy is a game of skill (the outcome of the game is dependent upon Your skills and not luck or chance), therefore, it is legal to play rummy in most states in India.
3.3 Our Platform strives to ensure fairness and transparency. We use the Random Number Generator (RNG) process to power the Games offered as part of Our Services, the implementation of which has been certified by iTech Labs, a globally competent authority (ISO 17025 certified) for RNG verification and certifications. The RNG process uses an algorithm to generate random numbers to ensure that all players get cards selected randomly from a well-shuffled deck, and are dealt with fairly by the system without any bias. The tests were conducted in accordance with industry standards, on sufficiently large samples, and iTech Labs has found that the card sequences are unpredictable, non-repeatable, and uniformly distributed.
3.4 When You access Our Services and/or create an RC Account, We may collect, use, share with third parties, store, or otherwise process Your information, which may include Your personal information and sensitive personal information, to ensure that the Services may be accessed and used by You efficiently. The collection, use, sharing of such information is governed by the Privacy Policy which forms an integral part of the Platform Policies. You may access the Privacy Policy here.
3.5 You are required to verify Your mobile number at the time of registration on the Platform. All Your information is kept confidential and processed as per Our Privacy Policy.
3.6 When You register with Us, You agree to receive promotional and service messages from Us, and our affiliates, through SMS, email, call, and push notifications, in relation to tournaments, offers, and discounts (of various types and nomenclature e.g., GameCash). You may withdraw Your consent to receive such communications by sending an email to support@Jumbo Rummy.com
3.7 Internet connectivity issues at Your end, disruptions due to Your local internet environment, errors in the setup of software or hardware of Your device, or other factors not directly attributable to Us, are beyond Our control, and accordingly, You agree that We will not incur any liability for any halts, breaks, or interruptions in Your usage of Our Services on account of such issues.
3.8 Winnings, Discounts, and prizes, whether monetary or non-monetary, are unique to each player and are non-transferable. In the event You attempt to transfer any winnings, Discounts, or prizes, these will be forfeited at Our sole discretion.

User Identity
4.1 When You register with Us, You are required to choose a displayname which shall be your identity (“User ID”) on the Platform. Your chosen displayname is confirmed subject to it being in compliance with these Terms.
4.2 You are prohibited from creating or using multiple accounts on our Platform. If we detect multiple accounts for a single user, we may take penal action, including cancellation of all amounts in relation to Discounts on linked accounts, and suspension of the linked accounts.
4.3 User IDs must not be indecent, objectionable, offensive, or unlawful. User IDs that are found to violate the intellectual property of any entity, reveal personal information, or be suggestive of an advertising or promotional activity, may be rejected.
4.4 Your User ID will remain active on the Platform unless We terminate or suspend Your access to the Platform for a violation of the Platform Policies in accordance with these Terms, or Your RC Account becomes inactive in accordance with Clause 11.

Game Formats and Rules
5.1 Jumbo Rummy provides the game of Rummy in various formats and variations on the Platform, including Cash Games and non-cash Games. We may increase or reduce the number of Game formats and variations offered on the Platform, at Our sole discretion.
5.2 You agree to abide by the applicable Game Rules when playing Games on the Platform. You are required to ensure that You have read and understood the applicable Game Rules before playing any Game. The Game Rules form part of the Platform Policies and can be found by clicking “i” next to the heading of the type of game selected by You on the Platform.
5.3 We may, from time to time, make additional Games available on the Platform. The Platform Policies will govern all aspects of such newly introduced Games, and the relevant Game Rules for such new Game(s) will be made available to You.
5.4 The results and winners of each of the Games are determined in accordance with the applicable Game Rules. By registering and/or participating in any Game You agree to these determinations, which shall not be open to challenge. We will post lists of winners on Our Platform following each Game.
5.5 In case anything provided in the game rules/FAQ (suggestive or otherwise) as appearing over the Platform are contrary to these Terms, these Terms shall prevail over to the extent they are contrary to the games rules/FAQs.

Restrictions on the use of Our Services
6.1 You shall not upload, distribute, transmit, publish, share, display, or post any content through Our Services or through any service or facility, including any Communication Feature, provided by Us which:

belongs to another person and to which You do not have any right;
is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
is harmful to a child;
infringes any patent, trademark, copyright or other proprietary rights;
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
impersonates another person;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
contains a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
is otherwise objectionable or undesirable (whether or not unlawful);
is aimed at soliciting donations, chips or other forms of help;
disparages Jumbo Rummy or any of its subsidiaries, affiliates, licensors, associates, partners, sponsors, products, services, or websites, in any manner;
promotes a competing service or product; or
violates any applicable law.
6.2 The Communication Feature for a user may be immediately suspended without any warning where We are of the opinion that such user is indulging in any activity prohibited under Clause 6.1. above, or elsewhere in the Platform Policies. This may also lead to suspension of the RC Account of such a user. You may report any abusive or malicious behaviour by any other user to us by following the complaints procedure provided in Clause 16 below.
6.3 You shall not host, intercept, emulate, or redirect proprietary communication protocols, used by Us, if any, regardless of the method used, including protocol emulation, reverse engineering, or modification of Our Services or any files that are part of it.
6.4 You shall not frame Our Services, or impose editorial comments, commercial material or any information on Our Services, or alter or modify any content, or remove, obliterate or obstruct any proprietary notices or labels.
6.5 You shall not use Our Services for commercial purposes, including but not limited to use in a cyber cafe as a computer gaming centre, network play over the Internet, or through gaming networks, or connection to an unauthorized server that copies the gaming experience offered by Us.
6.6 You shall not purchase, sell, trade, rent, lease, license, grant a security interest in, or transfer Your RC Account, content, money, culture club points, standings, rankings, ratings, or any other attributes appearing in, originating from, or associated with Our Services.
6.7 Any form of fraudulent activity, including attempting to use or using any other person’s credit card(s), debit cards, net-banking usernames, passwords, authorization codes, prepaid cash cards, mobile phones for adding cash to the Deposit Segment, accessing or attempting to access the Services through someone else’s RC Account, is strictly prohibited. Where We become aware of or are of the opinion, at Our sole discretion, that You are indulging in such fraudulent activity, We may terminate Your RC Account and notify the appropriate authorities, where relevant.
6.8 If You are an officer, director, employee, consultant, or agent of Jumbo Rummy, or a relative of such persons, You are not permitted to play either directly or indirectly, any Cash Games which entitle You to any prize, in the course of Your engagement with Jumbo Rummy. For the purposes of these Terms, ‘relative’ shall have the meaning ascribed to it in Section 2(77) of the Companies Act, 2013.
6.9 You undertake that You will not permit any other person to access or use Your RC Account and You will not use any form of external assistance to play the Games or indulge in any activity which violates the Platform Policies.
6.10 You are prohibited from utilising Our Services for any restricted or unlawful purpose including, attempting to launder funds available in Your RC Account or deliberately losing money to a certain player(s).
6.11 You shall not send spam emails to any other user on the Platform, or any other form of unsolicited communication for any other purpose.

Deposit, Payment, Refund, and Cancellation
7.1 All payments on the Platform will have to be made through your RC Account, by following the process indicated therein. Deposits made by You are credited to the Deposit Segment, Your winnings are credited to the Withdrawable Segment, and all GameCash is credited to the GameCash Segment. Your RC Account also provides a record of all transactions made by You on the Platform.
7.2 All transactions You make with Us shall be in Indian Rupees (INR). You are free to deposit funds in the Deposit Segment for the purpose of participating in Cash Games, subject to the following conditions:

You can only deposit up to INR 50,000 (Indian Rupees Fifty Thousand only) to the Deposit Segment in a single transaction; and
the monthly deposit limit set by Us with undertakings, indemnity, waiver, and verification conditions as We deem appropriate in Our sole discretion. We will notify You of any changes in the deposit limits on the Platform.
7.3 The deposits made by You in the Deposit Segment are purely for the purpose of enabling Your participation in the Cash Games and do not carry or generate any interest or return.
7.4 You cannot transfer any funds from Your RC Account to the RC Account of another user, except as may be permitted by Jumbo Rummy.
7.5 You hereby represent and warrant that the payment instrument/mode used for adding cash to Your RC Account, belongs to You.
7.6 Credit cards, debit cards, prepaid cash cards, and internet banking payments are processed through third-party payment gateways. Similarly, other payment modes also require authorization by the entity which processes such payments. You understand and agree that We are not responsible for delays or denials in processing payments at their end. The processing of payments will be solely in terms of the applicable policies and procedures of the relevant third parties, without any responsibility or risk at Our end.
7.7 If there are any issues in connection with adding cash/depositing funds on the Platform, You may send a complaint to Us by following the complaints procedure provided in Clause 16 below.
7.8 Once a payment/transaction is authorized and confirmed, and the funds are received by Us, the amount is credited to the Deposit Segment and is available for You to play Cash Games. You understand and agree that we are not liable in the event of Your credit being delayed or eventually declined, and You are required to follow up with the providers of the payment instrument You used to initiate the transaction.
7.9 We have the right to cancel a transaction at any time and at Our sole discretion, and if the relevant payment is successfully realised in such an event, the transaction will be reversed and the money credited back to the original source of payment.
7.10 All funds collected from You are held in trust by Us and kept unencumbered in a designated account.
7.11 You may Withdraw all or any part of the Withdrawable Balance to Your Bank Account, which will be processed by means of an electronic bank-to-bank transfer or such other mode as per your stated preferences and in accordance with Applicable Law.
7.12 At the time of initiating a Withdrawal Request, You are required to provide Us with the details of the Bank Account to which the funds are to be credited, and such Bank Account must belong to You.

7.13 A Withdrawal Request will be accepted by Us subject to adequate KYC verifications, alignment with the deposit method, Discount terms/restrictions, and/or security reviews by Our automated systems and risk management team. You agree that all Withdrawals You make are governed by the following conditions:

You can Withdraw all or any part of Your Withdrawable Balance, subject to the levy of applicable processing fee (depending on the Withdrawal method), and applicable taxes.
You may Withdraw a minimum of INR 100.00 (Indian Rupees One Hundred only) and a maximum of INR 1,00,000.00 (Indian Rupees One Lakh only) per transaction. When Withdrawing funds, payment will be made to You either by electronic wire transfer, or any other manner in accordance with Your stated preferences and Applicable Law. We also reserve the right to disburse the amount to the financial instrument/mode used to add cash to Your Deposit Segment. The foregoing limits on withdrawal may be changed or modified by Us from time to time.
Withdrawal Requests shall, subject to Withdrawal restrictions specified in these Terms and the Platform, be processed post Your KYC verification. We may ask You for Your KYC documents at any stage to verify Your address and identity.
Discount and promotional winnings are not directly Withdrawable and are subject to the terms and conditions applicable to their grant.
7.14 We will attempt to process Your Withdrawal Request in a timely manner, but there may be delays due to the time required for the KYC verification, security checks, and other processes involved in completing the Withdrawal transaction. We shall not be liable to pay any form of compensation to You for the reason of such delays in processing Withdrawal Requests and remitting payments.
7.15 You may request a Refund in the following instances:

where a Cash Game is cancelled on account of a technical issue or Service defect solely attributable to Jumbo Rummy;
where You discover a violation of the Platform Policies. Please note that in such a case, a Refund will be issued only when the Jumbo Rummy risk management team, upon due investigation, discovers a violation of the Platform Policies by the players of a particular Cash Game that unduly prejudiced the user entitled to the Refund; or
any other reason as may be determined by Jumbo Rummy in its sole discretion, from time to time
7.16 Upon receipt of a Refund request from You, Your Refund request will be verified and where accepted, the Refund will be processed within two (2) weeks from the date of receipt of such Refund request and the requisite Refund amount will be added to Your RC Account.
7.17 When You request for cancellation of any ‘add cash’ transaction on Our Platform, We may process such cancellation request within two (2) weeks, subject to the cancellation request being made within two (2) hours of the ‘add cash’ transaction, additional checks and verifications being conducted where necessary, and there being no utilization of the added funds in the interim. Upon successful cancellation, the fund shall be credited to the original source used to add such funds.
7.18 Your winnings may be disclosed to the relevant authorities, and requisite amounts may be withheld from payouts, in order to ensure compliance with applicable law and lawful requests from the government, regulatory bodies, or an order of any court of competent jurisdiction. It is solely Your responsibility to ensure due remittance of all the applicable taxes.

KYC Verification
8.1 We require users to undergo an additional online document verification (“KYC”) in the following scenarios:

where You place a Withdrawal Request of an amount exceeding the applicable limit or exceed the number of Withdrawal Request as specified on the Platform;
where We suspect or have been notified that You have violated any of the Platform Policies; where You have been identified to be in breach of the applicable add cash thresholds;
as may be required under Applicable Laws ; and
as may be determined by Jumbo Rummy in its sole discretion from time to time.
8.2 As part of Our KYC process, Our automated system enables a mandatory process for users to upload documents pertaining to their Permanent Account Number (PAN) and Bank Account details.
8.3 The KYC documents must be uploaded on Our Platform, and We do not accept submissions in any other form or manner.
8.4 At the time of uploading the document on Our Platform, You must ensure the following:

documents are valid;
the document is clear and legible, and shared in a jpg, jpeg, or pdf format; and
documents are not password protected.
8.5 The validation of KYC documents may take up to three (3) working days from the date of submission of the documents. We reserve the right to validate and/or reject the KYC documents at our sole discretion. You will be notified of the status of KYC verification on Your registered mobile number/email address and on Our Platform.

Discount and Prize
9.1 To be eligible for GameCash or to win a prize on the Platform, You must be a resident of India and access the Services from within any part of India other than the Barred States. If You are not a citizen of India and are accessing the Services from within a permitted location in India, You will be able to use Our Services and win prizes or GameCash, and We will process Your Withdrawal Requests in INR to any Indian Bank Account in Your name (subject to KYC verification).
9.2 When You add cash to the Deposit Segment, You may be allotted a certain GameCash depending on the existence of ongoing promotional offers. Such GameCash may be dependent on certain conditions, such as Your continued usage of Our Services or participation in Cash Games, and accordingly, a part of the GameCash may be utilised before or at the time of gameplay settlement. An amount net of such GameCash will be considered to have been collected from You in cash for the purpose of buy-in (including Service Fee). You understand that the GameCash must be utilised within the stipulated claim period, which may differ based on the ongoing offers. GameCash are issued at Our sole discretion and cannot be claimed by You as a matter of right. The utilisation percentage/rate may vary depending on the offer, and the user. The GameCash shall have such limited validity as may be communicated to You at the time of its issuance. Please review the “How does GameCash work?” section on the Platform for further details on how the GameCash works on Jumbo Rummy. Illustrative example – If You have Rs.100 GameCash and You play a deals Rummy Game of Rs. 200, then 10% of Rs.200 (given that this is the percentage release being available as part of the ongoing offer), i.e. Rs.20 GameCash would be utilised from Your RC Account at time of game buy-in. . If You play the next Game of Rs.500, then 10% of Rs.500, i.e. Rs.50 GameCash would be utilised from Your RC Account. This will continue till the whole GameCash amount is utilised.
9.3 You agree that any GameCash offered by Jumbo Rummy on the Platform would be first utilised as a discount against the Service Fee.
9.4 In the event, Your RC Account is terminated by You voluntarily, or by Us in accordance with these Terms, all GameCash issued to You shall be forfeited and You shall have no further right or interest in such GameCash.
9.5 Any violation of the Platform Policies at any stage may result in disqualification from receiving the GameCash or promotional winnings.
9.6 You may win prizes while playing Games on the Platform. Such prizes are subject to the specific terms and conditions communicated at the time of issuance of the prize.
9.7 The amounts in the GameCash Segment are not redeemable for any other prize, nor can they be Withdrawn directly, or transferred to another user.

Service Fees and Taxes
10.1 Jumbo Rummy charges a Service Fee on each Cash Game played on the Platform by a User, which may vary depending on the nature of the Cash Game and is subject to change from time to time, as indicated in Clause 10.2 below. Jumbo Rummy reserves the right to levy different Service Fees for different Cash Games at its sole discretion.
10.2 Users who fulfil certain specific criteria may, at the sole discretion of Jumbo Rummy, adjust the Discounts received against the Service Fee charged for a particular Game or a set of Games in line with the market conditions, business practices and trade parlance, even after the conclusion of the Game(s). Accordingly, such post-facto Discounts by Jumbo Rummy will reduce and reverse a part of the Service Fee applicable to a Game.
10.3 Discounts may be granted to users on the basis of a number of parameters pertaining to usage of the Platform by the user, including the frequency of Games played, participation in tournaments or special Game types, overall winnings, conduct on the Platform, players referred to the Platform, etc.
10.4 It is clarified that all forms of Discounts and other GameCash, promotional winnings and rebates offered by Jumbo Rummy to a user shall be first applied to the Service Fee chargeable to such User, and Jumbo Rummy has the right to reduce and vary Discounts and promotions accordingly. Further, such Discounts and promotions may be subject to specific conditions, such as usage only in specific types of Games, or restricted usage only after the expiry of a predetermined time period, etc.
10.5 Details pertaining to each Game transaction, including the applicable Service Fee for that Game, will be accessible by You on an information panel made available to You before You initiate a Cash Game. The Service Fee charged shall be inclusive of the Goods and Services Taxes, at the rates mandated under applicable law. Variations to Service Fees in the manner set out in this Clause 10, may impact the overall transaction details of a Cash Game, including the taxes applicable thereon, and hence You are advised to periodically check the information panel. If You require any further information on any aspect of the Service Fee, including the tax components thereof, You may write to us at support@Jumbo Rummy.com.
10.6 All Cash Games are subject to applicable taxes and levies. We are legally mandated to deduct tax at source (“TDS”) on winnings (net of buy-in) of more than INR. 10,000/- (Indian Rupees Ten Thousand only) in a single tournament, a single Pool Rummy Game, or a single Points Rummy Game, as the case may be. In these cases, You will be required to furnish Your PAN. Accordingly, a TDS at the rate of thirty (30) per cent (excluding cess) will automatically be deducted from such winnings, and the remainder will be credited to the Withdrawable Segment. These limits and rates are subject to change as per the applicable laws. Jumbo Rummy’s obligation in this regard is limited to deducting TDS as required by law and providing You with an appropriate certificate of tax deduction. We reserve the right to verify Your PAN from time to time and to cancel any prize should Your PAN be found inconsistent in Our KYC verification process. We shall have no liability or responsibility in connection with Your personal taxation matters.
10.7 Tax invoice and credit note: In case a User wishes to obtain his copy of tax invoice and/or credit note containing the prescribed particulars as per Goods and Services Tax Act and the rules provided thereunder, in respect of a particular gameplay, such tax invoice / credit note shall be provided to the said User on receipt of a specific request raised with us.

Termination, Suspension, and Opt-out
11.1 If You do not log in to Your RC Account at least once in a twelve (12) month period, Your RC Account shall be considered inactive and a maintenance fee of INR 250 per year may be chargeable against any funds remaining therein (“Inactive Account Fee”).
11.2 We reserve the right to suspend or terminate Your RC Account if We find that You are violating any of our Platform Policies, or breaching/attempting to breach the security of Our Services in any manner, Your RC Account may be terminated immediately and any prize, GameCash, promotional winnings, or funds therein may be forfeited.
11.3 In the event Your RC Account is terminated by Us in accordance with Clause 11.2, You will:

not be permitted to use Our Services, thereafter, from the mobile number, PAN, and Bank Account linked to the terminated RC Account; and
be permitted to Withdraw the Withdrawable Balance, subject to applicable restrictions in the Platform Policies.
11.4 Further, if We find that a user is breaching/attempting to breach Our security or privacy protocols, We may, following an internal investigation, decide to undertake a range of remedial actions, depending upon the severity of the detected breach, which may include the following:

stop access and usage of Our Services, indefinitely, by such user;
permanently terminate such user’s RC Account;
restrict Withdrawals for such user;
demand compensation for the damages to Our Services that occurred because of the breach and prosecute a user for any violation of the law and the Platform Policies if need be; and
prohibit the user from registering with Us in the future.
11.5 In the event, We believe or suspect that You have been engaged in Fair Play Violation:

we will notify You such breach/attempt to breach; and
We shall have the right to investigate and monitor Your RC Account and Your gameplay for such period of time as in Our reasonable opinion may be needed to investigate such breach which shall not be for a period of 180 days from the date of notification of such breach. The balance funds of both users guilty of Fair Play Violations will be frozen for a period of such 180 days. Such investigation will cover all the games that the concerned User has played since the time of registering on the Platform.
In the event, We, upon investigation are of the view that Your RC Account is or has been engaged in Fair Play Violations, then to the extent of the amount which is involved in such Fair Play Violations, We may:
forfeit the fund in Your RC Account;
repatriate the amount to the User or individuals who have been affected by the Fair Play Violation; and
levy a Fair Play violation fee of an amount up to an amount of INR 10,000 per instance of such Fair Play Violation. You agree that such fee is not in the form of a penalty but is a reasonable and justifiable cost, manpower, technology, loss of reputation that We as a Platform may suffer due to Your violation of the Fair Play Policy. The fair play violation fee may be debited from the funds in Your RC Account or in the event the balance in Your RC Account is not sufficient to cover the fee, we may raise a claim for such fee against You in accordance with applicable laws.
For the purpose of these Terms, “Fair Play Violation” means any activity of a User that violates the Platform Policies , and includes without limitation:
activity that uses unfair means to manipulate the outcome of a game on the Platform, irrespective of whether this in favour of the user adopting such means;
activity that is fraudulent, illegal, or unfair activity, as determined by Jumbo Rummy in its sole discretion;
activity that is intended solely to transfer funds from one person to another person, or between distinct sources, thereby amounting to money transferring; and
activity that involves collusion between two or more players to achieve a result during a game, thereby amounting to syndicate playing; and
such other activity as may be determined by Jumbo Rummy, from time to time.
11.6 If We have been instructed or made aware of a cyber fraud or any other fraudulent activity related to a User’s RC Account by a governmental, police or any law enforcement authority or agency, then We reserve the right to (a) suspend Your RC Account; and (b) transfer any funds lying in Your RC Account to such Bank Account as may be instructed by the governmental, police or any law enforcement authority or agency. We also reserve the right to block any and all Withdrawals from Your RC Account upon instructions from the governmental, police or any law enforcement authority or agency.
11.7 We may attempt to validate Your RC Account via call or email. In the event that We are not able to get in touch with You on the first occasion, We will make subsequent attempts to establish contact with You. In cases where the phone number and email address provided by You is incorrect, We bear no responsibility for Your access and use of the Services being interrupted. In case We are unable to reach You or if the validation is unsuccessful, We reserve the right to disallow You from logging onto Our Services or reducing Your play limits and/or add cash limits till such time We are able to satisfactorily validate Your RC Account. In such an event, We will notify You via email of the next steps regarding Your RC Account validation. We may also ask You for proof of identification and proof of address from time to time. Where Your access to Your RC Account is limited or access to Our Services is restricted as a result of unsuccessful RC Account validation, We may take seven (7) working days to reinstate complete access to Your RC Account and Our Services upon successful validation. In the event that We have made several unsuccessful attempts to reach out to You, We reserve the right to terminate Your RC Account and refund Withdrawable Balance, if any. We will not be liable for any claim, damage or loss accruing to You from such termination or restriction.
11.8 You are free to discontinue using Our Services at any time by sending Us an email indicating such intention at support@Jumbo Rummy.com (“Discontinuation Request”). If at such time, there is a positive Withdrawable Balance and/or funds in Your Deposit Segment, We will disburse the same to You by electronic transfer in accordance with these Terms, subject to any applicable charges, including an account closure fee of INR 1,000.00 (Indian Rupees One Thousand Only) or ten (10) percent of the total funds to be transferred, whichever is higher.

Your Representations and Warranties
12.1 You represent that:
You are eligible and competent to enter into transactions with other users and Jumbo Rummy.
Any information You provide to Us at any time during the access and use of Our Services, whether at the stage of registration or any time thereafter is correct, complete, up-to-date, and accurate. We shall not be liable against any claim relating to the accuracy, completeness, and correctness of any information You provide Us. We may, at any time and at Our sole discretion, require You to verify the correctness, completeness, and accuracy of such information, and to that extent require You to produce additional documentary proof. Where You fail to provide Us with valid documentary proof, We reserve the right to limit Your access and use of Our Services.
You will protect the information You provide Us, including Your password used to avail of Our Services. We will never require You to enter or disclose Your RC Account password, except at the time of logging on to Our Services. You must never share Your RC Account login information with anyone, including any other user of Jumbo Rummy or any representative of Jumbo Rummy. You specifically understand and agree that We will not incur any liability for information provided by You to anyone which may result in Your RC Account being exposed or misused by any other person.
You have the required legal rights in relation to any content that You may transmit, upload, or otherwise make available on the Platform, and such action of Yours shall not violate the intellectual property rights of a third party.
You shall use Your RC Account solely for the purpose of playing the Games offered through Our Services, and not to launder funds or commit any other unlawful or prohibited activity.
Prior to adding cash to the Deposit Segment or participating in Cash Games, You shall be responsible to satisfy Yourself about the legality of playing Cash Games in the jurisdiction from where You are accessing Cash Games.
You have the experience and the requisite skills required to play Games on the Platform, and that You are not aware of any physical or mental condition that would impair Your capability to fully participate in such activity.
You are aware that playing Cash Games may result in financial loss to You. With full knowledge of the facts and circumstances surrounding this activity, by using the Platform, You are voluntarily choosing to play Games and accordingly assume all responsibility for and risk resulting from Your participation in any Cash Game or other activity on the Platform, including any financial loss. You understand that Jumbo Rummy shall not be liable for any financial loss that You may sustain as a result of your use of the Platform. You agree to indemnify and hold Jumbo Rummy, its employees, directors, officers, and agents harmless with respect to any and all claims and costs associated with Your use of the Platform.
You understand and accept that Your participation in a Game does not create any obligation on Us to give You a prize. Your winning a prize is entirely dependent on the outcome of the Game, and Your skill as a player vis-à-vis other players in the Game, and is further subject to the Platform Policies.
Jumbo Rummy is not responsible for Your inability to access or play any Game or event in which You may be eligible to participate, irrespective of the cause of such event. This includes situations where You are unable to log into Your RC Account or the same may be pending validation or You may be in suspected or established violation of any of the Platform Policies.

Content and Advertisements
13.1 You are solely responsible for any content that You transmit, upload, or otherwise make available on Our Services. By publishing any content on Our Platform, You agree to grant Us a royalty-free, worldwide, non-exclusive, perpetual, and assignable right to use, copy, reproduce, modify, adapt, publish, edit, translate, create derivative works from, transmit, distribute, and publicly display Your content, and to use such content in any related marketing materials produced by Us or Our affiliates. Such content may include, without limitation, Your name, username, profile picture and other information provided on the Platform.
13.2 By accessing or using or availing any part of Our Services, including the Communication Feature, You may be exposed to content posted by other users, over which Jumbo Rummy has no control. If You find any aspect of such content offensive or unlawful, You may bring such content to Our notice, and We shall take appropriate remedial actions in accordance with applicable law.
13.3 We may place certain promoted or sponsored content on Our Platform (directly or via links to other sites or resources) in conjunction with third parties. We make no warranties with respect to such content and neither do we endorse any information contained therein. We shall not be liable to You for such promoted or sponsored content, and Your interaction with such content or third-party resources shall be solely at Your own risk.
13.4 We may use any content in relation to the Games played on the Platform, including recordings of the gameplay, for Our corporate and marketing purposes, and accordingly, You acknowledge, agree, and consent to our right in this regard.

Disclaimer, Indemnity, and Limitation of Liability
14.1 Jumbo Rummy is not liable for any claim, loss, injury, damages, expenses, or lost profits or winnings, incurred by You in connection with Your use of the Services.
14.2 Notwithstanding anything to the contrary contained in the Terms, You agree that Our maximum aggregate liability for all Your Claims against Us, in all circumstances other than for a valid Withdrawal, is limited to the Service Fee less GameCash and other promotional amounts, paid to Us over the preceding three (3) months.
14.3 You are solely responsible for any consequence resulting from Your use of the Platform, and You understand that We assume no liability or responsibility for any financial loss that You may sustain in this regard.
14.4 You agree to indemnify and hold harmless Jumbo Rummy against any claims, actions, suits, damages, penalties, or awards brought against Us by any entity or individual in connection with or in respect of Your use of the Services.
14.5 The Platform is offered by Jumbo Rummy on an as-is basis and Jumbo Rummy makes no implied warranties, with respect to the Service. All implied warranties of merchantability and fitness for a particular purpose or use, are disclaimed. No one is authorized to make any warranty on Our behalf, and users may not rely on any other statement of warranty. However, where we receive adequate notice of an error in Our Services, We shall take prompt steps to rectify the same.
14.6 Jumbo Rummy expressly disclaims all responsibility and liability for any harm, damages, or loss resulting from Your participation in, or cancellation of, any Game, any activity or transactions with third parties whom You may have connected to through Our Services, and any user-generated content, including any violation of intellectual property rights with respect to such user-generated content.
14.7 A failure by Us, to insist upon strict performance of any of the provisions herein or to exercise any option, right or remedy contained herein, shall not be construed as waiver or relinquishment of such provisions, option, right or remedy. No waiver of any provision hereof shall be deemed to have been made unless expressed in writing and signed.
14.8 The latest versions of the Platform Policies, as published on the Platform, contain the entire agreement between You and Us regarding the access to and use of Our Services and supersedes all prior agreements, including prior versions of the Platform Policies.

Intellectual Property Rights
15.1 Jumbo Rummy and/or its affiliates, as the case may be, exclusively owns all rights and intellectual property of any type throughout the world, including but not limited to patents, trademarks, domain names, trade names, service marks, copyrights, software, trade secrets, industrial designs, and know-how in the Platform and Services, and the underlying technology and documentation therein (“Jumbo Rummy Intellectual Property”).
15.2 Upon validly registering on the Platform, You are granted a limited right to use Our Services in accordance with the Platform Policies, and You have no right, ownership, title, or interest in the Jumbo Rummy Intellectual Property.

Complaints and Disputes
16.1 If You have any complaint or grievance relating to any aspect of the Services, You may approach Our customer care and grievance redressal team for the resolution of such issues by writing to grievance.officer@Jumbo Rummy.com
16.2 You agree that all complaints and disputes at Jumbo Rummy are to be kept confidential. We will endeavour to resolve all grievances within a reasonable period, as mandated under applicable law. Any decision taken by Us relating to any complaint will be binding on the user.
16.3 The following are the details of Our grievance officer:
Name: Mr. Vikram Maheshuni
Designation: Grievance Officer
Email address: grievance@JumboRummy.com

Governing Law, Dispute Resolution, and Jurisdiction
17.1 The Platform Policies are governed by and shall be interpreted in accordance with the laws of India.
17.2 Subject to Clause 17.3, any dispute, controversy, or claim against the Us or arising out of these Platform Policies shall be subject to the exclusive jurisdiction of the civil courts at Bengaluru, Karnataka.
17.3 In the event of any legal dispute arising in relation to any aspect of the Platform Policies, or the use of our Services by You, You must provide written notification to Us of the dispute and relevant details. We shall attempt to resolve the dispute through discussions with You, and where such resolution fails to be concluded within thirty (30) days, the dispute may be referred to arbitration. The arbitration shall be conducted before a tribunal of three (3) arbitrators wherein both Jumbo Rummy and You shall be entitled to appoint one (1) arbitrator each and the two (2) arbitrators shall jointly appoint the third arbitrator. The place of arbitration shall be Bangalore, Karnataka, and the arbitration proceedings shall be conducted, in English, in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The award arising from such arbitration proceedings will be final and binding on the parties, and each party will bear its own costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise.
17.4 Notwithstanding anything in Clause 17.3, Jumbo Rummy shall be entitled to seek and obtain from a court of competent jurisdiction, an interim or permanent equitable or injunctive relief, or any other relief available under applicable law, to safeguard its interest, at any time during the pendency of a dispute with You or any other person, and such pursuit of relief shall not constitute a waiver of the arbitration process mandated herein.

Jumbo Rummy values our players and is committed to providing a fair and enjoyable gaming experience. We understand that there may be situations where you would like to request a refund. Please read our refund policy carefully before making a request.

Refund Eligibility:

You may be eligible for a refund if:

You have made a deposit but have not used the funds to play any games on our platform.
You have experienced technical issues while playing a game on our platform that prevented you from completing the game.
You have experienced any other issues that prevent you from accessing or using our platform.
Refund Procedure:

If you believe you are eligible for a refund, please contact our customer support team within 24 hours of the incident. We may require additional information from you to process your request, including the date and time of the incident and any relevant transaction details.

If your refund request is approved, we will process the refund within 15 business days. The refund will be credited to the same payment method used to make the original transaction.

Refund Limitations:

Refunds can only be claimed within 24 hours of the incident.
Refunds can only be issued for transactions made within the last 7 days.
Refunds are subject to a processing fee of 12% of the refund amount.
Refunds cannot be claimed for transactions made using bonus funds.
Refunds cannot be claimed for any funds that have been used to play games on our platform.
Changes to Refund Policy:

Jumbo Rummy reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the refund policy will be reflected on our website. It is your responsibility to review the refund policy regularly for updates
 

Frequently Asked Questions

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For any queries you can contact us on : 1234567890
Or you can write us on : support@jumborummy.com

jumbo rummy Pvt Ltd (“Jumbo Rummy“, or “we” or “our” or “us“) operates the Jumbo Rummy website and mobile application (together “Platform“), which enables users in select states of India (“Users“, or “you” and its grammatical variations) to access and participate in online game of Rummy in various formats and variations.

This policy (“Privacy Policy“) governs how Jumbo Rummy collects, uses, shares, and protects the personal information disclosed to us by Users in the course of their usage of the Platform, and forms an integral part of the Terms of Service between Jumbo Rummy and you. Accordingly, you are advised to read this Privacy Policy carefully before accessing the Platform.

All words used but not defined herein shall have the meaning ascribed to them in the Terms of Service.

Types of information we collect
1.1 We may collect the following types of information:

Information you provide: When you register on the Platform, you will be required to provide us with your name, location, email address, mobile number, display picture, social media account ID (where submitted by you), and other relevant profile information. Additionally, you may be required to provide your bank account details when you make use of the add cash or cash withdrawal options for Cash Games, and your Permanent Account Number (PAN) when you use the cash withdrawal option, where applicable. In some cases, such as referral programs or team play options, you may provide us with personal information of another person.
Transaction details initiated by you: If you initiate a cash transaction in relation to your RR Account, we receive and store details pertaining to such transaction, including the payment method used, the amount added to the RR Account, and the date and time of the transaction.
Interaction information: When you interact with our customer support over any medium, such interactions may be recorded and stored.
Technical information about you: – We automatically collect certain information from you when you use the Platform, including your IP address, location, other unique device identifiers, your browser type, language, the URL of the website which you may have used to reach our Platform, and cookies (defined below).
Usage information: When you play the game of Rummy offered by us on the Platform, including Cash Games, and non-cash games available in various formats and variations (together, “Games“) on our Platform, we collect details related to the manner of your use of and interaction with our Platform and other Users such as the date and time during which you accessed the Platform, location from where you access the Platform, the amount of money spent on each Game you participate in (where applicable), the duration for which you play any Game, and the formats and variations of Game you participate in.
Messages. When you use our Platform to communicate, we receive and store the messages you may send or receive on the Platform, and any other content you may upload or share on the Platform.
Cookies: We use cookies, small text files that uniquely identify your browser and enable Us to recognize the information you have consented to give us, to store certain types of information each time you visit any page on our Platform. These cookies do not contain any personal information and you may choose what cookies you allow by managing your cookies settings on your browser. This will allow you to delete your browser cookies or disable them entirely, however, if you choose to disable all cookies, it will affect your overall experience with our Platform— it may make parts of our Platform non-functional or inaccessible to you in such cases. Therefore, we recommend that you enable cookies for our Platform. The cookies we collect are mainly used to serve advertising banners to you and in doing so we may use the services of third parties. Such third-party service providers do not know the name, phone number, address, email address, or any personal information about you, and no personal information is collected or used in this process.
Web beacons: We use web beacons, images that are part of the web pages, also called pixel tags or clear gifs, in combination with cookies to understand how you interact with our Platform and the content therein. When you disable cookies, web beacons are also likely to become ineffective. You can also add browser extensions to specifically block web beacons.
1.2 Some of the information that we require you to provide on first accessing or registering on the Platform is mandatory and/or essential to the provision of our services to you, and hence if you do not provide such mandatory information, you may not be able to access some of the features of the Platform.

How we use your information
2.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:

enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Jumbo Rummy service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts;
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
provide you with customer support; and
enforce our Platform Policies.
2.2 Where you use our referral program, we use

your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
2.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.

How we use your information
3.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:

enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Jumbo Rummy service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
Provide you with customer support; and
enforce our Platform Policies.
3.2 Where you use our referral program, we use

your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
3.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.

How we use your information
4.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:

enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Jumbo Rummy service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts;
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
provide you with customer support; and
enforce our Platform Policies.
4.2 Where you use our referral program, we use

your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
4.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.

How long we retain your information
We retain your information for as long as is necessary to provide you with our services; thereafter, we may retain your information to comply with our legal obligations, resolve disputes and enforce our agreements, and to protect Jumbo Rummy’s legal rights, subject to limitations under applicable law.

Your rights and preferences

6.1 Access and Updation : You may access and update the personal information that you have provided to us by logging into your RR Account, and using the options available therein, though this may be restricted in instances where you are not able to verify your identity or there is any suspicious activity associated with your account.
6.2 Withdrawal from providing information: You have the right to withdraw or decline your consent to the collection of any information you provide us at any time by writing to us at support@Jumbo Rummy.com. Please note, this may affect your usage and access to our Platform.
6.3 Communications Opt-outs: You can opt-out of marketing or advertising emails by sending an email to support@Jumbo Rummy.com.
Security and protection of your information

7.1 We use industry-standard and legally mandated safeguards to keep the information collected by us secure. These measures include periodic reviews of our data collection practices, storage and processing practices, cyber security measures such as encryption, and physical security measures to guard against unauthorized access to systems where we store Users’ personal information. We have a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adequate for the protection of personal information, including sensitive personal information.
7.2 When you register with us, your account is protected by means of a unique password, which is known to or may be accessed only by you. You are responsible for maintaining the secrecy of your unique password and RR Account information and controlling access to emails between you and us at all times. Therefore, you should not provide your password to anyone whosoever: breach hereof constitutes a violation of the Platform Policies and may result in termination of your RR Account in certain cases. If you become aware of or reasonably suspect any breach of security of your RR Account, including compromise of your password, you must notify us immediately.

Information relating to children
The Platform is not intended or directed at anyone under the age of 18 years, and we do not knowingly collect or solicit any information from, or allow the registration on the Platform of, anyone under the age of 18 years. Upon learning that we have collected personal information from a User under the age of 18 years, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18 years, please contact our Grievance Officer in the manner provided in Clause 10 below.

Third party platforms and services
The Platform may contain links to third-party websites or services (“External Resource”). Your browsing on and interaction with any External Resource, irrespective of whether the link to such External resource originated on our Platform, is subject to the terms of use and privacy policies of such External Resource. We are not responsible for any other entity's functionality, privacy, or security measures. This Privacy Policy will not govern your use and access of such website or service you are redirected to.
How to contact us
If you have any thoughts or questions about this Privacy Policy or the Platform, or any concerns or grievances about the processing of your personal information by us, please contact our Grievance Officer at:Name: Raj Deb Email address: raj.deb@Jumbo Rummy.com
Changes to this Privacy Policy
We may modify or update this Privacy Policy from time to time, and we will notify you, via email or in-app/website notifications of any such changes. However, you are advised to review this Privacy Policy periodically, as your continued use of our services after any modification to this Privacy Policy will constitute your acceptance of such modification.
Withdrawal

Jumbo Rummy offers instant money withdrawal to all its users. Instant withdrawal allows you to withdraw your winnings via IMPS and UPI in just 10 seconds if your bank supports IMPS and UPI transfers.
In Case Any Late in Withdrawals, Will be Processed on Next Working Day at 10am. No Need to Worry, Your Money is Safe With us. Some times Banks will take time to process your Withdrawal.

Your withdrawal will be processed instantly even on weekends & bank holidays. In case your bank does not support IMPS, your withdrawal will be processed via NEFT, once a day on bank working days.

Below are the details of the cash withdrawal policy on Jumbo Rummy.

You may withdraw your cash game winnings by an electronic ‘bank’ transfer to your verified bank account. Please note that the name on the bank account must match the name on the PAN card.
The withdrawal request along with your bank details need to be filled through your lobby screen on the Jumbo Rummy app/website.
You can withdraw your entire withdrawal amount accumulated through your winnings & released GameCash at any point in time. Withdrawal of deposits is not allowed on Jumbo Rummy.
All the withdrawal requests made on Jumbo Rummy are free of any charge.
The minimum withdrawal request per transaction is Rs. 100 and the maximum withdrawal request per transaction is Rs. 100,000
Check your bank account statement” once your withdrawal is processed. 
We process your IMPS and UPI payment immediately with our payment partners after the withdrawal request is raised successfully & post that bank processes your payment in accordance with their stipulated process time. However, in some cases, a delay might occur. IMPS and UPI transactions fail sometimes if your bank is conducting maintenance or having a downtime at the time the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed. If your withdrawal status shows ‘Submitted to bank’ but you haven’t received the credit, then this is the case. The final status of the transaction is only known after 3 working days. You don’t need to worry – if the transaction is reversed, the funds will be credited back to your Jumbo Rummy account automatically.
Account monitoring is done in cases of suspicious games, multiple accounts, etc and hence the withdrawal is subjected to clearance. It is important to monitor for responsible play as well as to prevent unauthorized or illegal activity.
Please note that for any single game (including tournaments) with net winnings (Winnings – wagering) is more than or equal to Rs 10,000 is subject to a TDS of 30%. We will issue a TDS certificate to all PAN verified players before the end of the financial year. Players can use them to file their Income Tax Returns.
Any free referral bonus earned through any promotional offer cannot be withdrawn. It can only be used for playing rummy cash games on Jumbo Rummy.com.
In case of any fraudulent activity, management reserves the right to accept or decline your withdrawal request.
We encourage our players to read our Terms of service before they start playing.
 

-- UPDATE SOON BY ADMIN --

jumbo rummy Pvt Ltd (“Jumbo Rummy“, or “we” or “our” or “us“) operates the Jumbo Rummy website and mobile application (together “Platform“), which enables users in select states of India (“Users“, or “you” and its grammatical variations) to access and participate in online game of Rummy in various formats and variations.

This policy (“Privacy Policy“) governs how Jumbo Rummy collects, uses, shares, and protects the personal information disclosed to us by Users in the course of their usage of the Platform, and forms an integral part of the Terms of Service between Jumbo Rummy and you. Accordingly, you are advised to read this Privacy Policy carefully before accessing the Platform.

All words used but not defined herein shall have the meaning ascribed to them in the Terms of Service.

Types of information we collect
1.1 We may collect the following types of information:

Information you provide: When you register on the Platform, you will be required to provide us with your name, location, email address, mobile number, display picture, social media account ID (where submitted by you), and other relevant profile information. Additionally, you may be required to provide your bank account details when you make use of the add cash or cash withdrawal options for Cash Games, and your Permanent Account Number (PAN) when you use the cash withdrawal option, where applicable. In some cases, such as referral programs or team play options, you may provide us with personal information of another person.
Transaction details initiated by you: If you initiate a cash transaction in relation to your RR Account, we receive and store details pertaining to such transaction, including the payment method used, the amount added to the RR Account, and the date and time of the transaction.
Interaction information: When you interact with our customer support over any medium, such interactions may be recorded and stored.
Technical information about you: – We automatically collect certain information from you when you use the Platform, including your IP address, location, other unique device identifiers, your browser type, language, the URL of the website which you may have used to reach our Platform, and cookies (defined below).
Usage information: When you play the game of Rummy offered by us on the Platform, including Cash Games, and non-cash games available in various formats and variations (together, “Games“) on our Platform, we collect details related to the manner of your use of and interaction with our Platform and other Users such as the date and time during which you accessed the Platform, location from where you access the Platform, the amount of money spent on each Game you participate in (where applicable), the duration for which you play any Game, and the formats and variations of Game you participate in.
Messages. When you use our Platform to communicate, we receive and store the messages you may send or receive on the Platform, and any other content you may upload or share on the Platform.
Cookies: We use cookies, small text files that uniquely identify your browser and enable Us to recognize the information you have consented to give us, to store certain types of information each time you visit any page on our Platform. These cookies do not contain any personal information and you may choose what cookies you allow by managing your cookies settings on your browser. This will allow you to delete your browser cookies or disable them entirely, however, if you choose to disable all cookies, it will affect your overall experience with our Platform— it may make parts of our Platform non-functional or inaccessible to you in such cases. Therefore, we recommend that you enable cookies for our Platform. The cookies we collect are mainly used to serve advertising banners to you and in doing so we may use the services of third parties. Such third-party service providers do not know the name, phone number, address, email address, or any personal information about you, and no personal information is collected or used in this process.
Web beacons: We use web beacons, images that are part of the web pages, also called pixel tags or clear gifs, in combination with cookies to understand how you interact with our Platform and the content therein. When you disable cookies, web beacons are also likely to become ineffective. You can also add browser extensions to specifically block web beacons.
1.2 Some of the information that we require you to provide on first accessing or registering on the Platform is mandatory and/or essential to the provision of our services to you, and hence if you do not provide such mandatory information, you may not be able to access some of the features of the Platform.

How we use your information
2.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:

enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Jumbo Rummy service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts;
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
provide you with customer support; and
enforce our Platform Policies.
2.2 Where you use our referral program, we use

your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
2.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.

How we use your information
3.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:

enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Jumbo Rummy service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
Provide you with customer support; and
enforce our Platform Policies.
3.2 Where you use our referral program, we use

your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
3.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.

How we use your information
4.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:

enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Jumbo Rummy service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts;
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
provide you with customer support; and
enforce our Platform Policies.
4.2 Where you use our referral program, we use

your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
4.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.

How long we retain your information
We retain your information for as long as is necessary to provide you with our services; thereafter, we may retain your information to comply with our legal obligations, resolve disputes and enforce our agreements, and to protect Jumbo Rummy’s legal rights, subject to limitations under applicable law.

Your rights and preferences

6.1 Access and Updation : You may access and update the personal information that you have provided to us by logging into your RR Account, and using the options available therein, though this may be restricted in instances where you are not able to verify your identity or there is any suspicious activity associated with your account.
6.2 Withdrawal from providing information: You have the right to withdraw or decline your consent to the collection of any information you provide us at any time by writing to us at support@Jumbo Rummy.com. Please note, this may affect your usage and access to our Platform.
6.3 Communications Opt-outs: You can opt-out of marketing or advertising emails by sending an email to support@Jumbo Rummy.com.
Security and protection of your information

7.1 We use industry-standard and legally mandated safeguards to keep the information collected by us secure. These measures include periodic reviews of our data collection practices, storage and processing practices, cyber security measures such as encryption, and physical security measures to guard against unauthorized access to systems where we store Users’ personal information. We have a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adequate for the protection of personal information, including sensitive personal information.
7.2 When you register with us, your account is protected by means of a unique password, which is known to or may be accessed only by you. You are responsible for maintaining the secrecy of your unique password and RR Account information and controlling access to emails between you and us at all times. Therefore, you should not provide your password to anyone whosoever: breach hereof constitutes a violation of the Platform Policies and may result in termination of your RR Account in certain cases. If you become aware of or reasonably suspect any breach of security of your RR Account, including compromise of your password, you must notify us immediately.

Information relating to children
The Platform is not intended or directed at anyone under the age of 18 years, and we do not knowingly collect or solicit any information from, or allow the registration on the Platform of, anyone under the age of 18 years. Upon learning that we have collected personal information from a User under the age of 18 years, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18 years, please contact our Grievance Officer in the manner provided in Clause 10 below.

Third party platforms and services
The Platform may contain links to third-party websites or services (“External Resource”). Your browsing on and interaction with any External Resource, irrespective of whether the link to such External resource originated on our Platform, is subject to the terms of use and privacy policies of such External Resource. We are not responsible for any other entity's functionality, privacy, or security measures. This Privacy Policy will not govern your use and access of such website or service you are redirected to.
How to contact us
If you have any thoughts or questions about this Privacy Policy or the Platform, or any concerns or grievances about the processing of your personal information by us, please contact our Grievance Officer at:Name: Raj Deb Email address: raj.deb@Jumbo Rummy.com
Changes to this Privacy Policy
We may modify or update this Privacy Policy from time to time, and we will notify you, via email or in-app/website notifications of any such changes. However, you are advised to review this Privacy Policy periodically, as your continued use of our services after any modification to this Privacy Policy will constitute your acceptance of such modification.
Withdrawal

Jumbo Rummy offers instant money withdrawal to all its users. Instant withdrawal allows you to withdraw your winnings via IMPS and UPI in just 10 seconds if your bank supports IMPS and UPI transfers.
In Case Any Late in Withdrawals, Will be Processed on Next Working Day at 10am. No Need to Worry, Your Money is Safe With us. Some times Banks will take time to process your Withdrawal.

Your withdrawal will be processed instantly even on weekends & bank holidays. In case your bank does not support IMPS, your withdrawal will be processed via NEFT, once a day on bank working days.

Below are the details of the cash withdrawal policy on Jumbo Rummy.

You may withdraw your cash game winnings by an electronic ‘bank’ transfer to your verified bank account. Please note that the name on the bank account must match the name on the PAN card.
The withdrawal request along with your bank details need to be filled through your lobby screen on the Jumbo Rummy app/website.
You can withdraw your entire withdrawal amount accumulated through your winnings & released GameCash at any point in time. Withdrawal of deposits is not allowed on Jumbo Rummy.
All the withdrawal requests made on Jumbo Rummy are free of any charge.
The minimum withdrawal request per transaction is Rs. 100 and the maximum withdrawal request per transaction is Rs. 100,000
Check your bank account statement” once your withdrawal is processed. 
We process your IMPS and UPI payment immediately with our payment partners after the withdrawal request is raised successfully & post that bank processes your payment in accordance with their stipulated process time. However, in some cases, a delay might occur. IMPS and UPI transactions fail sometimes if your bank is conducting maintenance or having a downtime at the time the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed. If your withdrawal status shows ‘Submitted to bank’ but you haven’t received the credit, then this is the case. The final status of the transaction is only known after 3 working days. You don’t need to worry – if the transaction is reversed, the funds will be credited back to your Jumbo Rummy account automatically.
Account monitoring is done in cases of suspicious games, multiple accounts, etc and hence the withdrawal is subjected to clearance. It is important to monitor for responsible play as well as to prevent unauthorized or illegal activity.
Please note that for any single game (including tournaments) with net winnings (Winnings – wagering) is more than or equal to Rs 10,000 is subject to a TDS of 30%. We will issue a TDS certificate to all PAN verified players before the end of the financial year. Players can use them to file their Income Tax Returns.
Any free referral bonus earned through any promotional offer cannot be withdrawn. It can only be used for playing rummy cash games on Jumbo Rummy.com.
In case of any fraudulent activity, management reserves the right to accept or decline your withdrawal request.
We encourage our players to read our Terms of service before they start playing.
 

Jumbo Rummy values our players and is committed to providing a fair and enjoyable gaming experience. We understand that there may be situations where you would like to request a refund. Please read our refund policy carefully before making a request.

Refund Eligibility:

You may be eligible for a refund if:

You have made a deposit but have not used the funds to play any games on our platform.
You have experienced technical issues while playing a game on our platform that prevented you from completing the game.
You have experienced any other issues that prevent you from accessing or using our platform.
Refund Procedure:

If you believe you are eligible for a refund, please contact our customer support team within 24 hours of the incident. We may require additional information from you to process your request, including the date and time of the incident and any relevant transaction details.

If your refund request is approved, we will process the refund within 15 business days. The refund will be credited to the same payment method used to make the original transaction.

Refund Limitations:

Refunds can only be claimed within 24 hours of the incident.
Refunds can only be issued for transactions made within the last 7 days.
Refunds are subject to a processing fee of 12% of the refund amount.
Refunds cannot be claimed for transactions made using bonus funds.
Refunds cannot be claimed for any funds that have been used to play games on our platform.
Changes to Refund Policy:

Jumbo Rummy reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the refund policy will be reflected on our website. It is your responsibility to review the refund policy regularly for updates